Refund Policy

Effective Date: 4.11.2025
Last Updated: 13.11.2025

1. Overview

This Refund Policy applies to all digital in-game purchases made within Starborne Legions operated by TRUE DEV WORKS LTD and processed in euros (€).

2. General Policy

All purchases of digital content (virtual currency, skins, or upgrades) are final and non-refundable, except as required by UK or EU consumer law. Because in-game items are delivered instantly, you acknowledge that you lose your right of withdrawal once the digital content has been accessed or used.

3. Refunds in Special Circumstances

We may consider a refund if:

● The content is defective or not as described;
● You experienced a technical issue preventing delivery;
● The purchase was made fraudulently or without authorization.

To request a refund, contact info@starbornelegions.com within 14 days of purchase, including proof of payment and a description of the issue.

4. Refund Process

If a refund is approved:

● It will be processed using the original payment method;
● Refunds may take 5–10 business days to appear;
● We reserve the right to deny refund requests that show abuse of this policy.

5. EU and UK Consumer Rights

Under the UK Consumer Rights Act 2015 and EU Digital Content Directive, you are entitled to a remedy if digital content is faulty, misdescribed, or not supplied with reasonable care.

6. Contact Us

For refund-related questions or requests, contact: TRUE DEV WORKS LTD Email: info@starbornelegions.com Registered Address: Academy House 11 Dunraven Place Bridgend Mid Glamorgan CF31 1JF, United Kingdom